1Topic Selection
2Issue Details
3Website Migration Request
4System Info & Screenshots
5Issue Details
6Cancellation Request
7Cancellation Confirmation
8Resources & Offers
9Switch Request
10Additional Details
11Submit
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Let us know what’s going on and we’ll get back to you as soon as possible.


Keep in mind:

We recommend backing up your site regularly, especially when experiencing technical issues. This helps with efficient troubleshooting. Also, please be advised that our support team will not be able to provide custom code snippets or support existing code in your website, as per our support scope.

Support is undergoing scheduled maintenance today from 2:00 AM to 9:00 AM EST and you may notice delays in our responses. We apologize for any inconvenience this may cause. Thank you for your understanding!

You can find your website's related subscription ID on your Subscriptions page.

Only the account owner can select a subscription. To receive account and billing support, please select one of your subscriptions. Without this, you will only have access to support for other topics.

Please click here to go to the cancellation page

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Technical Issue

Enter the address (URL) of the specific page. If it's the entire site, enter the website address.
Use this space to describe what the issue is and what you are trying to achieve.
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Website Migration Request

Select the type of assistance you need from our team.
What are we migrating over?*
You can use a 3rd party service of your choosing.
Migration Legal Consent*
*
Migration Submitted Credentials*
*
Migration Legal Consent*
*
See the terms and conditions here.

We offer a free site migration service for users moving from another hosting provider to our platform. However, if you decide to request a refund for your hosting services due to dissatisfaction, please note that the cost associated with the migration will be deducted from your refund amount. This deduction will not exceed the total amount eligible for a refund.

Attachments

Drop files here or
Accepted file types: jpeg, jpg, gif, png, pdf, mov, wmv, mp4, txt, Max. file size: 8 MB, Max. files: 5.

    Not sure where to get the System Info file? Look here for instructions.

    Not sure where to get the System Info file? Look here for instructions.

    Submitted Credentials*
    *
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    Accounts and Billing

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    Refunds - Part 1

    Please note: If you redeemed a free domain name through your Elementor Hosting plan, additional fees for the domain may apply. These fees will be deducted from any refund payment you may receive.

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    Refunds - Part 2


    Important note:

    A subscription that was purchased over 30 days ago cannot be cancelled due to our Terms and Conditions. You can turn off auto-renewal from the subscriptions page to avoid being charged when the next billing cycle begins.


    Important note:

    Elementor does not offer refunds for subscriptions that were automatically renewed (as we send reminder emails before any renewal date). This is detailed in our Terms and Conditions. You can turn off auto-renewal from the subscriptions page to avoid being charged in the next billing cycle.

    Sorry to hear that you want to cancel. What's the reason for your request?*
    We'd appreciate you giving us more details on your reason so we can improve our services.
    Hosting Cancellation - Consent*
    *
    Plugin Cancellation - Consent*
    *

    Give these resources a try before you go.

    Help Center
    Search for articles about every topic in a vast library of information.
    Elementor Academy
    Find a tutorial about every Elementor feature, and grow your web creation skills.
    Community
    Connect with professionals who share their knowledge.
    Elementor Blog
    Learn about new & upcoming features and planned changes.
    Elementor Expert Freelancers New
    Find a freelancer from our trusted partners to do the heavy-lifting for you.
    .sf-button-container { width: 100%; } .sf-button { display: flex; align-items: center; width: 100%; background-color: white; color: #69727D; padding: 1rem; text-decoration: none; border: none; transition: background-color 0.3s; } .sf-button:hover { background-color: #F1F2F3; } .material-icons { margin-right: 10px; } .sf-button-text { display: flex; flex-direction: column; } .sf-title { font-weight: bold; } .sf-subtitle { font-size: smaller; } .sf-divider { border: 1px solid #E6E6E6; margin: 16px 0; } .sf-new-tag { background-color: #E6F6FF; color: #0077CC; font-size: smaller; padding: 2px 5px; margin-left: 5px; border-radius: 3px; }
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    Switch Plans

    Switch to a different plan

    Let us know what plan you want to switch to and the reason for the switch, and we’ll make it happen, if you’re eligible of course.


    Important note:

    A subscription that was purchased over 30 days ago cannot be switched due to our Terms and Conditions.

    Before switching, consult our pricing pages for Elementor Pro, and Elementor Hosting.
    Switch - Consent (Plugin to Hosting)*
    *
    * Once reviewed and approved, if you already have one, the website and all its content will be deleted within 72 hours. You can back up your website​ and download it using my.elementor.
    * You will be able to download and use the Elementor Pro Plugin on other WordPress sites hosted by any provider.
    * You will be able to restore your backup to any WordPress site but may need to resync your Elementor Pro license.
    Regarding your license and payments:
    * The Renewal date of the new plan remains the same as the original.
    * As part of the switch process, a full refund for the amount of the original plan will be issued, and you will be automatically charged for the new plan. Make sure you turn on auto-renewal for the subscription so the charge can be placed.
    Switch - Consent (Hosting to Plugin)*
    *
    This process will, within 72 hours, delete any content you’ve created on the Elementor hosted website (If you have created one). If you made any progress on your site or you just want to have a backup saved, you can download it from your Elementor account.
    You will be able to restore this backup in any other WordPress installation but be advised that you might need to re-sync the Elementor Pro license in this case.
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    Other Departments

    Reach other departments in Elementor


    Note:

    If you're experiencing a technical or billing issue, please select it at the beginning of this form.

    Summary


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